FAQs
**1. What services does your event hire company offer?**
We provide a massive range of event services!
Specialising in catering equipment and furniture rental.
We also provide event planning and coordination, lighting and sound, DJ's & performers, games, décor solutions and much much more!
If we don't list it, we can get it!
Contact Us today!
**2. How do I request a quote for my event?**
Simply visit our website and fill out the "Request a Quote" form with your event details. Alternatively, you can contact our customer service team, and they'll be happy to assist you in getting a customized quote.
**3. What types of events do you cater to?**
We do not have a type! Or Preference!
Weddings, corporate gatherings, private parties, conferences, and anything else...
Our team is experienced in tailoring services to suit ANY occasion!
**4. Can I visit your showroom to see the available equipment and décor options?**
Whilst we do not have a formal 'Showroom' for viewing our products, we can allow people to view our products by contacting us today and we can arrange an in-person meeting at our Storage Site.
**5. How far in advance should I book your services for my event?**
It's a good idea to book as early as possible to secure your preferred date and ensure the availability of the items you need. We recommend booking at least 2 to 4 weeks in advance, especially for peak event seasons, such as Summer & Christmas.
**6. Do you offer delivery and setup services?**
Yes, we offer FULL delivery, setup, and takedown services, as part of "Delivery Charge" for your convenience & ours.
This Delivery Charge covers Fuel, Wear & Tear to our vehicles and Labour.
Also Included is our expertise. Our team will ensure that everything is in place and ready for your event.
**7. What happens if I need to make changes to my order after it's been confirmed?**
We understand that event details can change. Contact our team as soon as possible, and we will work with you to accommodate any necessary adjustments to your order.
**8. Is there a minimum order requirement for equipment rental?**
While we don't have a strict minimum order requirement, keep in mind that revised delivery fees may apply for bigger orders.
We will ALWAYS Contact you to discuss large orders and any potential extra costs involved.
We encourage you to discuss your needs with our team FIRST, to find the most cost-effective solution.
**9. What payment methods do you accept?**
We accept various payment methods, including credit/debit cards, bank transfers or PayPal.
Our team will provide payment details and options when you confirm your booking.
If you booked by Telephone or Email, then Cash On-The-Day is an option.
**10. What happens in case of damage or loss to rented items during my event?**
We will offer optional damage waiver coverage upon offering of a contract, to protect against accidental damage or loss.
If you choose not to purchase this coverage, you will be responsible for any repair or replacement costs.
Feel free to reach out to us with any additional questions or specific inquiries. Our team is dedicated to making your event a memorable success!
